Payment Terms

General Payment Overview
At GROSENBL, we work to ensure that every checkout is simple and secure. All transactions are processed through trusted third-party payment providers, helping maintain a safe and reliable payment experience.

Accepted Payment Methods
We currently accept PayPal and PayPal-supported card payments. The available options will be shown at checkout based on your region and the payment service.

When Payment Is Processed
Your payment is charged once the order is placed and verified by the payment provider. After the transaction is approved, your order enters the preparation stage, and you will receive an email confirmation with the order details.

Payment Security
Payment information is encrypted and transmitted securely to our payment partners. GROSENBL does not store full card details on our system. All checkout communication is handled through secure, protected channels.

Additional Verification
Depending on your bank, you may be asked to complete an additional verification step, such as entering an SMS code or confirming through your banking app. These measures are controlled by the issuing bank and help reduce unauthorized transactions.

Declined Payments
If a payment cannot be completed, your order will not be confirmed. This can occur due to incorrect billing details, expired cards, bank restrictions, or insufficient funds. You may update your information or choose a different payment option to complete the purchase.

Refunds for Returns
For approved returns, refunds are issued back to the original payment method. Processing times depend on the bank or payment provider and may require several business days. An email notification will be sent once the refund has been initiated.

Pre-Authorizations
Some banks may place a temporary authorization hold before the final charge is posted. This process varies by bank and will clear according to their internal schedule.

Order Confirmation
Once payment is successful, you will receive an order confirmation email. We recommend keeping this message for your records, as it contains the purchase information and payment amount.

Billing Accuracy
Customers should ensure that billing information is complete and accurate. Orders cannot be processed if the payment provider rejects the transaction due to incorrect details.

Payment Assistance
If you encounter any issues during the checkout process, our support team is ready to assist.
Email: info@grosenbl.store
Phone: +1 (208) 902-9477
Hours: Monday–Friday, 8AM–5PM MST