At GROSENBL, we are committed to providing a secure, convenient, and reliable shopping experience. This Payment Policy outlines the accepted payment methods, billing terms, and conditions for all transactions made on our website.
1. Accepted Payment Methods
We accept the following secure payment options: PayPal, Visa, Mastercard, Discover, and American Express. All payments are processed through trusted third-party providers in compliance with PCI DSS standards.
2. Currency
All prices are listed in U.S. Dollars (USD). Orders are charged in USD.
3. Sales Tax and Duties
Applicable Tennessee State Sales Tax will be added during checkout for shipping addresses within Tennessee. GROSENBL does not charge any additional customs duties, import taxes, or fees.
4. Payment Authorization & Verification
By placing an order, you authorize GROSENBL to charge your selected payment method for the full order amount, including product cost, shipping fees, and taxes. Some payments may require additional verification by your bank or payment platform, such as SMS codes or 3D Secure authentication.
5. Payment Security
We use SSL encryption to protect all payment and credit card information. Payment details are never stored on our servers. Third-party providers handle all transaction data securely.
6. Billing Accuracy
Customers must provide accurate and current billing information. Payment may fail or be delayed if incorrect information is provided. Common causes of failure include insufficient funds, incorrect card details, bank rejection, or technical issues.
7. Payment Limits
Orders may be subject to minimum or maximum purchase amounts, which will be indicated at checkout.
8. Pre-Authorization & Installments
Some transactions may involve pre-authorization holds on your account, which are released once payment is finalized. If installment options are offered, details will be displayed at checkout.
9. Order Confirmation
After successful payment, an email confirmation with order details and receipt will be sent. If you do not receive confirmation, please contact customer service immediately.
10. Failed or Rejected Payments
Orders with failed or rejected payments will not be processed. You may try another payment method or contact your bank to resolve the issue.
11. Refunds & Cancellations
If an order is canceled after payment, refunds will be issued to the original payment method. Processing times vary by bank or payment provider, typically 5–10 business days.
12. Fraud Protection
GROSENBL reserves the right to hold or cancel orders flagged by our fraud detection system. Identity verification may be requested for suspicious transactions.
13. Disclaimer
GROSENBL is not responsible for payment failures caused by incorrect customer information or bank restrictions. Customers are responsible for ensuring payment details are accurate and valid.