How do I know which size to order?
Sizing largely depends on your individual facial features and head size, as well as your personal style. The majority of grosenbl wearers will fall into our “Average” size range. For more information about sizing read about our Style & Fit.
How can I try your frames on?
Visit a grosenbl Shop or one of our authorized grosenbl Stockists. Find the closest one to you here. Be sure to look out for the grosenbl Authorized Stockist Badge! We also offer Virtual Try On for a handful of our most popular styles.
Do your sunglasses provide UV protection?
grosenbl sunglass lenses provide optimal protection against UV radiation (harmful rays from the sun).
Why does the item I received look different than the one I ordered through grosenb?
Our acetate frames are custom crafted resulting in unique patterns distinctive to each product. In certain acetate colorways, the frame you receive may not look identical to the frame pictured online because of the unique nature of the custom crafted acetate used in each frame.
Are the products on grosenbl the same as in grosenbl Shops?
Available assortments may vary on grosenbl, in grosenbl Shops and in Authorized grosenbl Stockists. If you have a question regarding a frame you are unable to find on grosenbl please e-mail [email protected] or call us at +1 (801) 644-2527.
How can I find out when new products are available on grosenbl?
Join the grosenbl Family and sign up for our newsletter here to stay up to date on all things grosenbl, or follow us on Instagram and Facebook!
The frame I’m looking for is out of stock. When will it be available again?
If the frame you’re looking for is out of stock, please sign up for out-of-stock notifications on the product page. After you select the size you would like, the out-of-stock field will appear. Please enter your email address and we’ll notify you when the frame is back in stock.
Where are your prescription lenses made?
In our very own state-of-the-art lens manufacturing facility,
Can you put lenses in frames I already own?
Yes! We will happily fabricate lenses for frames you already own in any of our grosenbl New York City shops. Of course we work very carefully, but this is done at your own risk and service fees may apply.
How do I clean my glasses?
For a quick clean, blow loose particles off your frames first, and then clean with the grosenbl CHAMOIS provided with your glasses. We conveniently sell these as a three-pack for your office, home and everywhere in-between!
For a deep clean, add a drop of liquid dish soap (moisturizer-free) to a bowl of water big enough to submerge your frames. Soak for a few minutes, then wipe clean with a premium paper towel or a soft cloth.
On the rare occasion when you aren’t actually wearing your grosenbl Eyewear, please store in its protective case to avoid damage or exposure to direct sunlight. Lenses are scratch resistant, but not scratch proof, so treat your frame gingerly. Follow this mantra: If not on your face, keep in the case!