1. How do I choose the right frame size?
Each product page includes detailed sizing information. We recommend checking the measurements against a pair of glasses you already own to find the best fit.
2. What materials are your frames made from?
Our frames are made from high-quality, durable, and lightweight materials, carefully selected to balance comfort, style, and longevity. Some models also use eco-friendly materials.
3. How should I care for my glasses?
Use the included cleaning cloth and store your eyewear in its protective case when not in use. Avoid placing glasses face down or exposing them to extreme heat.
4. Do you offer sunglasses as well?
Yes. We provide both optical frames and sunglasses, designed to offer UV protection while maintaining comfort and style.
5. What if the glasses don’t fit me well?
If your glasses don’t fit as expected, you may return or exchange them within 30 days of delivery, provided they are in unused condition with original packaging.
6. What is your return policy for eyewear?
You can return or exchange eyewear within 30 days of delivery. Items must be unused and include all original accessories, tags, and packaging.
7. Are the lenses scratch-resistant?
Our standard lenses include basic scratch resistance. For stronger protection, certain models offer upgraded coatings. Details are listed on each product page.
8. How can I track my eyewear order?
Once shipped, you will receive an email with your tracking number. Use it to follow your order’s progress until it reaches your doorstep.
9. Do you provide a warranty?
We stand by the quality of our eyewear. If your product has a manufacturing defect, please contact our support team for assistance.
10. How do I contact GROSENBL?
- Phone: +1 (208) 902-9477
- Email: [email protected]
- Hours: Monday–Friday, 9AM–6PM EST
- Address: Room 1906-1, No. 3 Riyuan 2nd Lane, Huli District, Xiamen 361000, China