Free Shipping
Free shipping is available within the continental United States only. This excludes Alaska, Hawaii, Puerto Rico, outlying islands, and military bases.
Delivery Time
Estimated delivery time for continental U.S. addresses is 15–20 business days after shipment. Delivery times may vary depending on your location, carrier, and external factors such as weather or holidays.
Order Processing & Shipment
Orders are typically processed within 1–3 business days after payment confirmation. Our customer service team may contact you to verify order or billing information. If you cannot be reached, your order may be delayed. To avoid delays, please double-check all information entered during checkout.
Shipping Fees
Free shipping is offered within the continental United States only. No additional shipping fees apply.
Customs Duties & Import Taxes
Any applicable duties, import taxes, or other fees are the responsibility of the recipient. These charges must be paid upon the shipment’s arrival in the destination country/region, and the exact amount may vary depending on local regulations. We recommend that you check potential fees before placing your order. Such charges are not paid to GROSENBL nor set by GROSENBL, but are collected by the local government in accordance with the import/export regulations of the destination country/region.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. Use this number to track your package through the carrier’s website. Tracking information helps you monitor your delivery status and estimated arrival date.
Inspecting Your Order Upon Arrival
Please inspect the package carefully upon delivery:
- If the items are correct and in good condition, sign for the package.
- If the package is damaged or contains incorrect items, refuse delivery and contact our customer service immediately at +1 (208) 902-9477.
- For shipments via freight carriers, inspect all items carefully before signing.
Delayed or Lost Shipments
While GROSENBL works closely with carriers to ensure timely delivery, occasional delays may occur due to weather, carrier issues, or high volume periods. If your package is significantly delayed or lost, contact our customer service for assistance.
Important Notes
- GROSENBL currently ships only within the United States. International shipping is not supported.
- Please ensure your shipping address is accurate to avoid delivery issues.